Policies

NO RETURNS AND NO EXCEPTIONS. ALL JEMZ ARE HANDMADE WITH PRECISION AND CARE! IF THERE IS AN ISSUE WITH SIZE, PLEASE EMAIL JEMZBYJ@GMAIL.COM. SUBJECT "SIZING | ORDER #” & I WILL PERSONALLY ARRANGE AN EXCHANGE FOR YOUR CORRECT SIZE OR IT CAN BE ADJUSTED. DEFECTIVE JEMZ MUST BE SENT BACK WITHIN 30 DAYS OF PURCHASE FOR STORE CREDIT OR REPLACEMENT ONLY. IF YOU DO NOT LIKE YOUR PURCHASE, IT CAN BE RETURNED FOR STORE CREDIT. DAMAGED JEMZ CAN BE SENT BACK TO BE REPAIRED AT NO ADDITIONAL COST.

THE TURN AROUND TIME (THE TIME IT TAKES TO CRAFT AND SHIP OUT YOUR ORDER), VARIES FROM 7 TO 10 BUSINESS DAYS. ​VARIOUS SHIPPING METHODS ARE AVAILABLE AT CHECKOUT.

CARE & CLEANING: PLEASE USE BEST JUDGEMENT AND APPROPRIATE CARE AVOIDING DIRECT AND PROLONGED CONTACT WITH CHEMICALS. I RECOMMEND STORING YOUR JEWELRY IN THE BAG/BOX THAT I PROVIDE. STORING ONE JEM PER BAG WILL HELP PREVENT TARNISHING, SCRATCHES AND TANGLES. PLATING ON ITEM(S) MAY FADE & TARNISH WITH NORMAL WEAR OVER TIME. GOLD-FILLED ITEMS WILL NOT.

PLEASE FEEL FREE TO EMAIL ME WITH ANY ISSUES AND I WILL DO MY BEST TO RECTIFY THEM ASAP.